If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, tamperproof seals intact, with all original tags and labels attached [Our products are classed as Food Supplements and there will be no exceptions].

Return Process
To return an item, please email customer service at support@CanNRG.com who will take note of your return and request you return the item to the below address. Please note, unless the return is due to an issue with a defective product, we request that you are responsible for any return shipping costs. We strongly recommend you use a tracked form of delivery for any return. Returned items should be sent to:

XYNRGIE Nutraceuticals EU Ltd
Suite 183, Kings Court
Hamlet Gardens
W6 0RP

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at: support@cannrg.com

If you have any questions concerning our return policy, please contact us at: support@cannrg.com
For full terms of our refund policy please see ‘Returns and Refunds’ section of our Terms & Conditions.