Please read this section carefully as it contains the legal terms and conditions that you agree to when you use this site.
CanNRG is a wholly owned division of XYNRGIE Nutraceuticals Europe Limited.
XYNRGIE Nutraceuticals Europe Limited [the operator] is a company registered in the UK
under a Limited Liability Company. Registration Number: 11223047
27 Old Gloucester Street
Suite 183, Kings Court
General Use of this Site
By visiting our site and/ or purchasing product or services from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Returns and Refunds
To return your item(s) back to us, visit www.cannrg.com and view our ‘Returns Policy’ or call us on 0203 651 4195 where a member of our team will be happy to help.
More details regarding returning unwanted products can be found in the section below: ‘Cancelling the Contract and Returns’.
Purpose of this site:
For the sale of goods to UK, European and International markets.
Availability of the site:
We cannot guarantee uninterrupted access to the site at all times.
Information on the site:
The information on this website about products, nutrition, health and well-being cannot be viewed as advice. This information has been researched from books, publications, and other websites and is not a source of authority, it is shared with the public for reference purposes only. This information has not been evaluated by a medical doctor and should not be taken as medical advice.
Product and service availability:
Reference to any product or service does not constitute an offer of sale and does not mean that the product or service is available.
Ownership of materials on the site:
CanNRG is the owner of all information on this website. You may not publish, distribute, extract, re-utilise, or reproduce without acknowledgement of CanNRG as the publisher. You must include the top level URL of the CanNRG website eg: http://www.CanNRG.com in acknowledgement of CanNRG as the source.
Copyright and all other intellectual property rights in the Products shown in CanNRG lists shall remain at all times the property of CanNRG. The Customer shall acquire no rights in the Products except as expressly provided for in these Terms and Conditions.
While every effort is made to ensure that the information contained in this site is correct, CanNRG makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law. CanNRG may make changes to any content and information contained on this site, at any time without notice.
The legal ownership and any copyright or other intellectual property rights in the site and its design, text, graphics, software and all other material on the site belong to CanNRG at all times, unless otherwise stated. You may only download material or view and/or print a single hard copy for private or non-commercial use. Any framing of or linking to this site is prohibited without the prior written permission of CanNRG.
Disclaimer of warranties and liability:
To the fullest extent permitted by law all warranties (express or implied) in respect of this website and the content of this website and your use of this website are excluded. Except in the case of death or personal injury caused by our negligence, to the fullest extent permitted by law we exclude all liability to you in respect of your use of this site.
Amendments of the terms:
We reserve the right to amend these terms without notice to you from time to time. And such amendments shall be effective once the revised terms have been published on this page.
These terms are governed by UK law and subject to the non-exclusive jurisdiction of the English courts.
Terms and Conditions of sale:
Purchasing CanNRG Products:
By agreeing to these Terms of Service, you represent that you are at least 18 years of age and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You may only purchase products available for sale and which appear on the CanNRG Online Store, for personal use, either by yourself or by your intended recipient(s) of the products. CanNRG reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by CanNRG.
Details of the products available for purchase (including their price) are set out on CanNRG Online Store.
CanNRG takes all reasonable care to ensure that all details, descriptions and prices of products appearing on CanNRG Online store are correct at the time when the relevant information is placed onto CanNRG Online store. Although every effort is made to keep CanNRG Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process. Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further
XYNRGIE Nutraceuticals Europe Limited receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the item is shipped. All amounts are in UK Pounds [GBP] and is incl. VAT. COMPANY uses an authorized payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you we cannot read your information.
CanNRG will E-mail you to confirm your product order has been received.
CanNRG will E-mail you again to confirm that the products you have ordered are being shipped to you.
When an order is placed, we reserve the money on the submitted card (authorization) until the goods have been shipped. Once shipped, the authorised payment method will then be charged (captured).
We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and CanNRG only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.
CanNRG may refuse or be unable to process your order if:
The product you ordered is discontinued or no longer available,
Your credit card does not give authorisation for the payment of the purchase price,
You do not meet the eligibility to order criteria set out above.
Standard Delivery Information:
CanNRG delivers on every weekday, except Sunday.
Our Standard Delivery is FREE for orders over £60 and costs just £4.95 for orders under £60.
We use a variety of couriers, the most suitable of which is chosen on your behalf based on your location and the service you have selected. Our couriers include, but are not limited to, Royal Mail, Parcelforce, DPD and Yodel.
Provided your order is placed before the cut-off time: 1600hrs, we will normally dispatch the same day. Orders placed after this time will be dispatched the following day. Orders are normally delivered within 2-3 working days from dispatch, however, some out of area post codes may take longer.
If a mobile number is provided you will receive a text message from the courier confirming that your parcel is out for delivery, and also when it is delivered.
A signature is required upon delivery so please ensure somebody is available at the address who is authorised to sign for the package.
We currently ship to most European countries including;
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Gibraltar, Greece, Hungary, Iceland , Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovenia and Spain.
Currently we are restricted in selling products and shipping to the following countries: DENMARK (DK), FRANCE (FR), FINLAND (FI), GERMANY (DE), MALTA (MT), SLOVAKIA (SK),
Note: This may change in the future as the legal situation regarding the sale of CBD products in these countries changes
Please note: It may take up to 21 working days for your international delivery to be made. Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.
Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
CanNRG warrants that the Products are as stated on the website. Should the Product supplied by CanNRG not comply with the applicable warranty we shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product[s]. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law CanNRG hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.
CanNRG further warrants that all Food Products shall comply with the Food Safety Act 1990 and all relevant UK legislation from time to time in force. CanNRG warrants that all Non- Food Products shall comply with all relevant UK legislation from time to time in force. For further information refer to the FSA website: https://www.food.gov.uk/
IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.
Cancelling the Contract and Returns:
We apologise if you are not satisfied with your order. You may change your mind and cancel your order within FOURTEEN  consecutive days after the day you receive your goods.
You can return your unwanted and unused item(s) by post within 14 working days of receipt of your goods. There are a few important things to keep in mind when returning a product.
• You have 14 calendar days to return an item from the date you received it.
• Only items that have been purchased directly from us can be returned
• Please ensure that the item(s) you are returning is repacked with all the elements it was received with.
• Item(s) will not be refunded if they are opened, unless faulty.
Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition. CanNRG will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you.
If you choose to cancel your order we will refund:
1) Order Cancellation
You may change your mind and cancel your order within FOURTEEN  consecutive days after the day you receive your goods.
2) Damaged or Faulty Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. When returning damaged, faulty or incorrect orders we will refund:
Full Purchase Price
Delivery Charges (the cost for initial delivery to you)
Return Charges (the cost for returning goods to us) upon the production of a receipt.
When exchanging damaged, faulty or incorrect orders we will:
Dispatch replacement items to you free of charge
Refund return charges (the cost for returning goods to us) upon production of a receipt.
3) How to Return Your Goods
In order to return the item, package it up & enclose details of the purchase:
List of goods to return
Reason for Return
For our postal address please visit the Contact Us page.
Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit. You are advised to use a carrier that offers both traceability and insurance.
CanNRG reserves the right to: Modify or withdraw, temporarily or permanently, CanNRG Online Store (or any part thereof) with or without notice to you; CanNRG shall not be liable to you or any third party for any such modification or withdrawal; and/or
Change the Conditions from time to time, and your continued use of CanNRG Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed.
If CanNRG should change these Conditions, your order will be subject to the Terms and Conditions at the Date and time of you placing your order. Copies of the appropriate T&C are available by email from email@example.com.
If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. English law applies to these Conditions and any dispute relating to the Conditions shall be settled by the English courts.
Use of Service
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the Service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products and Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our ‘Returns Policy’.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Third Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Comments and Feedback
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Questions about the Terms of Service should be sent to us at: firstname.lastname@example.org